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Reputation Manager

Two jobs that keep a local business paying you every month: get them more 5-star reviews, and tell them about a bad one before they find it themselves. That second phone call is what the retainer is really for.

Set up a client

The review link is the one Google gives the owner under "Ask for reviews" on their profile.

Customers who hit reply should reach the business, not you.

Where a 3-star-or-below review lands. Your inbox — you make the call to the owner.

Your clients

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Ask for reviews

Paste the customers they finished jobs for this week. One per line: name, email.

Only people the business has actually done work for. This is a favour from someone they just met, not a mailing list.

Watch their reviews

Pulls their latest Google reviews. Anything at 3 stars or below that's new since your last check gets emailed to you.

What to charge

$149 a month. The owner is not buying software, they are buying never being blindsided. Price it against one lost customer: a business doing $1,500 jobs loses more than a year of this retainer the first time a 1-star sits unanswered for a fortnight.